Rental
terms.

The essentials at a glance

Cancellation terms

Any cancellation of a booking must be notified to the owner by registered letter.

• More than 90 days before the stay — a flat sum of 100 € is retained from the deposit.
• Between 90 and 30 days before the stay — 30% of the price of the stay is retained.
• Less than 30 days before arrival — except in a duly documented case of force majeure, the full rental amount is retained by the owner.

An interrupted or shortened stay, or any service not used, is not refunded, even in the event of illness, accident, unforeseen circumstances or repatriation. We strongly recommend taking out holiday cancellation insurance.

General terms of sale

Article 1 — General provisions

This contract sets out the conditions for booking and staying in a holiday rental of furnished tourist accommodation. No amendment, deletion or addition is accepted in the wording of the contract or of these general terms without the agreement of both parties.

Article 2 — Financial terms

The price stated in the contract includes VAT at 2.10%, water and electricity charges, and the hire of bed and bath linen. Beach and pool towels are not provided.

Article 3 — Booking and deposit

The guest makes a booking request online, in writing or by telephone. The owner returns a rental contract stating the price. The booking is confirmed only on receipt of both copies of the contract, duly completed and signed, together with the deposit, namely 30% of the rental price.

Article 4 — Balance payment and insurance

The balance is due un mois avant la date d'arrivée. It is for the guest to take out holiday cancellation insurance with their own insurer; the certificate must be sent to the owner when the balance is paid.

A guest who has not paid the balance by the agreed date is deemed to have cancelled the stay; the property is put back on sale and no refund of the deposit is made. For a booking made less than 30 days before the stay, the contract is returned together with the full amount.

Article 5 — Cancellation by the owner

If the owner cancels the stay before it begins, the guest is informed by registered letter with acknowledgement of receipt. The guest is reimbursed immediately and without penalty for all sums paid.

Article 6 — The guest's obligations

The guest shall enjoy the property peacefully and use it properly, in particular as regards noise, good neighbourly relations and the disposal of household waste, and shall keep the property in good order. The villa is entirely non-smoking.

Article 7 — Length of stay

The guest signing a contract for a fixed period may under no circumstances claim any right to remain in the property at the end of the stay.

Article 8 — Photographs

Photographs of the property published online or in any advertising material are in no way contractual.

Article 9 — Security deposit

A security deposit of 500 € is paid by the guest in addition to the rent, par card imprint or pre-authorisation before the stay; an email is sent to you to arrange it, at the latest one week before arrival.

At the end of the stay, guests undertake to:

• strip the beds and leave the linen at the foot of each bed;
• wash up and empty the dishwasher;
• leave the fridge and freezer clean and empty of food;
• empty the bins and take the rubbish to the waste containers;
• leave the whole property clean and vacuumed;
• return the keys by 10 a.m.

Failing this, the owner will record the state of the villa on departure and the cleaning deposit will be retained. Where applicable, the owner is entitled to claim the replacement value of any items, furniture or equipment broken, cracked or damaged, the cost of cleaning soiled linen, and compensation for damage of any kind.

If no damage is found at the check-out inspection, the security deposit is returned no later than 14 days after departure. Otherwise it is returned within a maximum of two months, less the cost of cleaning, repairs and replacements. The amount is agreed amicably; in the event of a dispute, a professional quotation is obtained. The guest is entitled to request evidence of any costs charged.

Article 10 — Cleaning during the stay

The guest may request cleaning during the stay. Cleaning is charged at 25 €.

Article 11 — Check-in and check-out times

The rental begins at 4 p.m. and ends at 10 a.m.. The guest confirms their approximate arrival time by telephone. Check-out may be completed from 8 a.m. The property must be vacated by 10 a.m.

Article 12 — Condition report and inventory

The guest receives the property in good repair. In the event of undeclared damage, they have 24 hours after arrival to record any reservations concerning the inventory.

Article 13 — Number of occupants

La présence de guests non prévues au contrat entraînerait la rupture immédiate du contrat, le montant rental amount remaining due to the owner.

Article 14 — Pets

Unless expressly agreed by the owner and stated in the contract, pets are not accepted. Their presence will result in immediate termination of the contract.

Article 15 — Charging an electric vehicle

Charging an electric vehicle from the villas' sockets or electrical systems is prohibited, as the houses' electrical systems are not designed for it.

Une charging point is available within the estate. Its use is subject to the owner's prior agreement and is charged separately, according to consumption. Let us know before or on arrival.

A question about these terms?

Call us on 06 80 35 16 86 or email info@hameaux-buttaciolo.com. See also our FAQ.